Cancellation & Refund Policy

Cancellation Policy

OyNex Technologies allows you to cancel your bus booking subject to the following conditions:

• Cancellations made more than 24 hours before the scheduled departure are eligible for a full refund, minus any applicable service fees.
• Cancellations made between 6 and 24 hours before departure are eligible for a partial refund of up to 50% of the ticket price, depending on the bus operator's policy.
• Cancellations made less than 6 hours before departure are generally not eligible for a refund. However, this may vary by operator.
• No-shows (failure to board the bus without prior cancellation) are not eligible for any refund.

How to Cancel

You can cancel your booking through any of the following methods:

• Chat with our AI assistant and say "Cancel my booking"
• Go to My Bookings on the OyNex website and select the booking you wish to cancel
• Contact our support team at hello@oynex.in or call +91 6261944419

Refund Process

• Once a cancellation is approved, refunds are processed within 5–7 business days to your original payment method (UPI, card, net banking, or wallet).
• The refund amount will depend on the cancellation window and the specific bus operator's refund policy.
• Service fees and convenience charges are non-refundable unless the cancellation is due to a fault on OyNex's part (e.g., operator-cancelled trip).

Operator-Cancelled Trips

If a bus operator cancels a trip, you will receive a full refund (including service fees) within 5–7 business days. We will also notify you via SMS and email and assist you in rebooking an alternative trip if available.

Contact Us

For any questions about cancellations or refunds, please reach out to our support team: